Terms of service

Quotes

Every job starts with a written quote that lists what is included. Quotes are valid for 14 days. Work outside the quote is quoted separately before we do it.

Booking and payment

• A 50% deposit confirms the booking and reserves the date or the design time.
• The balance is due on delivery. Final, full-resolution files are released once it is paid.
• We accept M-Pesa and bank transfer. Payment details are on the invoice.
• Monthly social media packages are paid at the start of each month.

Revisions

Each package includes a set number of revision rounds (usually two or three). A round is one set of changes sent together. Extra rounds are KES 1,000 for design and KES 2,500 for video.

Delivery

We agree a delivery date in the quote. Turnaround starts once we have the deposit and everything we need from you: your brief, logo files, product samples or access to the venue. Delivery in under 48 hours costs 30% more.

Your responsibilities

• Give us accurate information and answer questions in good time, so the schedule holds.
• Make sure you have the right to use anything you send us: logos, photos, music, fonts.
• Arrange access and any permissions needed at your venue or location.

Cancellations and changes

You can cancel at any time. The deposit is refunded in full if no design work or shoot planning has started; after that it is non-refundable. Moving a shoot date is free with 48 hours’ notice, subject to availability.

Travel

Travel within Nairobi is included. Outside Nairobi, transport and accommodation are charged at cost and agreed in the quote.

Ownership and use

See licensing and copyright for who owns what and how you may use it.

Showing your work

We may show finished work in our portfolio only with your written permission. Tell us if a project is confidential.